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| - I'm warning you now, this review is long. My entire experience from beginning to end was absolutely horrid so I want to share it.
My boyfriend, mother, aunt, and I flew into town for some Super Bowl tail-gating but didn't have a place to actually watch the game, and after leaving our pregame party we stumbled upon Hells which lived up to its name.
I asked the burly bouncer at the back entrance named Steve if they were at max capacity and his response was "kinda". After trying to get a better understanding of what kinda meant his reply was "You give me $200, walk in and you never met me..." It was a little sketchy but every other bar was full and were charging about that much per person rather than for our whole group of 4, so we felt that it was our only option.
So we get in, it's packed but the vibes were good... for about 10 min.
The guys near us were having a good time and bought my aunt and I a drink so as my attention is at the bar I hear some commotion behind me and all I see is my mom get shoved out of the way by a waitress and the waitress began threatening her saying "I'll drop these drinks and kick your a** b****!!" My mom is a little 5"3 korean lady that hasn't had a drink since about the late 80s so she was by no-means belligerent and trying to start any problems. So as the waitress marches on she points and tells security "IT WAS HER" and next thing you know I have a 6ft security guard slapping my brand new drink out of my hand and putting me in a forward Nelson yelling at me to "shut the f***" up and to get the f***" out.
This all happened so quickly and I can't even express how mortified I was that he shoved me through crowds of people in that position off my feet. Oh and please note, I'm 5"2 roughly 115lbs being man handled by a 6ft 180-200lb man. It was humiliating, uncalled for and absolutely unnecessary to say the least.
After he dragged me out, I stood there trying to figure out what in gods name just happened mean while he puts his hands in my face telling me again to "shut the f*** up and leave now". So while I'm glad he didn't do this to my mother, all I could think was "nobody even blamed me for anything so why have you chosen to come after me of all people?!" You can't assume and then follow through by handling a woman that way. I couldn't and still can't believe that happened.
So here I am standing there, sober, wearing my drink, humiliated, crying and missing kick off. As this is happening I see the same security guard come out yet again but this time he's literally dangling off another mans neck, trying to bring him to the ground (but failed because unlike me, this man was giant) and everyone along the way was screaming to get off of him because he hadn't done anything. I didn't see what THAT commotion was about but I have a really good feeling we were in very similar situations.
So after i did what I could to compose myself, I thought maybe if I approached the security guard calmly and just try to talk to him about the situation, maybe we could straighten everything out and we could either get our money back or at least get our spot back and his response was "Nope. Sorry. She pointed to you so you gotta go. Bye." Talk about poor communication amongst staff. She actually never pointed to me... not that it mattered now.
So I eventually just dropped it and we all stood next door at WR where the security guy there was stern but still such a nice guy. He told me that for whatever reason Hells staff gets too rowdy with the crowd when it starts filling up and that I wasn't the first he's heard about. I asked him if that's how theyre taught to handle situations and he said they're suppose to match force with force. So though I do believe I'm decently strong, I don't think I'm 6ft tall UFC fighter strong. Shortly after having that conversation I go to the bathroom and I'm nearly trampled by MORE of Hells security as they're taking another man down...
Where people come off thinking it's ok to treat innocent people this way, I have no idea. But do yourself a favor and do not EVER step foot in this bar. I have NEVER felt so disrespected and violated in my life. $200 to watch the game on a mediocre TV setup, gone before they even did the coin toss.
Still can't wrap my head around this HORRIBLE experience. It makes me sick that I even have to give them 1 star.
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