They cut my dog's ear badly and charged me full price before they showed me how bad it was. I was told it was a nip at first. After they took my credit card ran it, them they brought her out and told that she was taken to the vet and had to have it super glued. Her cut is a mess, on top of the gash on the top of my babies ear! I posted a photo of her ear to show that this is no "nip".