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| - I don't know where to start right now and I can't hold in how I feel about this location anymore. I keep thinking that maybe it was an isolated event and it's not. I've been there on several occasions and each time I give them the benefit of the doubt that my experience would be different. Pff, silly little man what were you thinking? SAME POOR SERVICE AND HORRIBLE QUALITY...
So, let me start from the top when I gently glide to the order menu...knowing already what I want. Before I order, Andrew proceeds to notify me that their card system is down and cash is the only acceptable option at 11:30PM (Basically, we close in 30 minutes and none of us want to work anymore). I scrounge around in my car for a moment to see if I have cash (which I rarely do...also what they were banking on) and I did. I proceed to place my order, then cut off midway through because apparently he can't hear me. I repeat myself 5 times (no exaggeration), before I frustratingly yell " Give me a fucking #7 and Cinnabon sticks please!" He gives me the total and I pull up to the window, to be handed a sopping wet Coke Zero. The drink is spilling from the top down all sides of the foam cup from which it's contained, wet paper clings to the straw being smashed together as Kaylie (manager) hands me the drink to place in my car I spent 3 hours detailing earlier this morning. I pull up to a further to get someone's attention for napkins. Can you guess what all FOUR of them are doing? Working? No! Leaning against the counter conversing until they see me looking at them then scramble to look busy. 60 seconds later I have my cinnamon bun sticks and coney meal. I also ask for napkins for my drink and proceed to wipe it down. I apologize for losing my cool at the order menu...which he replies "we're used to that here". I wanted to say, if you guys just did your job you wouldn't be "used to that" there. Instead, I bit my tongue after he offered to take the wet napkins I used to dry my drink and pulled off.
I get home to discover my tots are rock solid and not even hot...I immediately gave my daughter her Cinnabon sticks that looked legit and headed back to the location. I pull up to the order menu and get Andrew's lame speech again. I proceed to say 2 words before he says I can't hear you and immediately drive to window. I literally, give them bag of food and tell them I want a refund and a replacement for the order. Kaylie comes to the window and I proceed to tell her how I feel, which is...Because of my frustration and their inability to do their job my order was intentionally sabotaged. The drink, the tots and didn't want to see what was wrong with the coney. She pauses and proceed to ask me for my receipt of a cash payment they conveniently didn't provide the first time around. I laugh and ask her if she's really going to pretend I wasn't there 5 min ago? She looks at me and pulls up my order receipt, gives me cash for the meal ( just the coney meal) and preps my order again. By now it's 11:55 PM and get a fresh batch of tots and new presumably a new coney.
I get home take a few sips of my drink and munch on a few tots before biting into a stale bread, hot dog that looks like it was cooked earlier that morning and cold ass chili and cheese. I rest my case this by far the worst Sonic on earth and don't know how they're still open. I used to have a genuine love and desire for Sonic until experiencing this location. I love eating healthy but when I cheat I want it to be worth it.
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