I come to this location on occasion, usually around 5am on a weekend. Today I came at 10:50am on a Wednesday. When I first walked in the young man making smoothies behind a wall of cups looked me dead in the eye but never greeted me. After standing there for 4 minutes a young lady came out of the back with sandwiches. She greeted me and said she would be right with me. Another 5 minutes went by before the young man came from behind his wall and took my order.
I have to say that I am very disappointed in this interaction. I've been to many Tropical Smoothies and not one has never NOT greeted me or at least acknowledged my presence. They did not appear to be super busy however they did seem to have a large order they were making. I realize this may seem a little nit-picky but I am in the hospitality business and I am a strong believer that customer service can make, or break, an experience. I will most likely be driving out of my way to a different location from now on.