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  • Hello, my name is Katie and I just wanted to notify you about the disappointing experience that I had at your Hyatt location in Gainey ranch Scottsdale and that Carl the manager was willing to do nothing about it. This is not my first time at this resort, but I decided to have a vacation with my family here and it was absolutely disappointing. The first day was wonderful and filled with activities but the second day I feel like I was mistreated and ignored by your staff. I had brought my friend into your resort for an early dinner I sat in the communal area below the lobby and didn't receive service for 15 minutes so I asked for a manager at the top. After speaking with the manager I was told I would receive a prompt service, after sitting back down for an additional 10 minutes no one had stopped by to take my order or even ask if I needed a drink. I was embarrassed that I brought my friend here and even after I pulled teeth for a server (on a non-busy day) the service was lack-luster and rude. I am a business owner and was expensing this entire trip on my business card, so the opportunities could have been limitless for staff. But instead of serving me they treated me with rudeness that I will not forget. After leaving such a sour taste in my mouth, I called the manager once again from my phone inside of the room, he assured he would do something to make it up but I never heard back. Then when I went back to the front desk he said "you guys were on camera being served" I asked if he saw this because was in disbelief and he said "no I didn't physically see it". OMG. Then when I asked for the corporate email they said they had no idea what it was and that I could "find it on google". This was one of my favorite resorts in the area and I'm so disappointed to say I will never be staying here again. I hope your staff can make the necessary adjustments to keep a diverse and affluent clientele. So sad to be leaving this review.
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