The first time I came into the clinic was a while back and I was under-impressed. The person at the front desk seemed aloof and uninterested.
However, I came back again with my two adopted boys because I may have to board them in the future and I prefer a kitty only environment for them. The staff and vet seemed genuinely interested in my boys who are gorgeous Tonkinese! However, I do think they are driven by a business model--they tend to sell up, but I chose not to have all the testing done they suggested (the boys had the sniffles), but I took the meds and they're all better now. Everyone is kind and seem to love my beautiful kittens.
I'm very satisfied here with the service, but their prices do seem high. I am having my boys neutered at the Poppy Seed Foundation (at Bonanza Cat Hospital) clinic on the last Sunday of this month because the cost is phenomenally less expensive ($50 per kitten) and the monies are donated to the shelter there.