ABSOLUTELY TERRIBLE AT ALL LEVELS!! The field techs were out 5 times, customer service is an absolute JOKE. Connection way less than promised, low monthly bill ONLY if autopay was used. Was told I had a $102 credit check mailed out after I cancelled the contract due to MANY ISSUES. They have no record of the credit even with a tracking number and refused to even acknowledge credits that were to be given due to lack of internet. Often times I was without service for days. The supervisor, Mathew was arrogant and would not listen to anything I said, nor any of the supporting documentation and notes. Long story short, they turned around the $102 credit and said I still owe $55. Do not sign up with century link, you will regret it, they simply do not care