First off let me say I've had Osmow's before.
I actually really like there Philly cheese steak... When it's done the way I like it to be.
The cashier took our order and punched it in, herself. She ends up being the person that made our food. Yes, the Philly cheese steak was fresh, so they get the 1 star there, but everything else goes down hill from there.
The Philly cheese steak had condiments my boyfriend and I both did not order. She literally shoved in whatever she wanted into both our wraps...
Also, they didn't give us an option with the usual sauces like other Osmow's when they're about to wrap up the pita or whatever. What's the point in asking me what I wanted in my pita if you're going to disregard everything .. in order to get the sauces, they charge an extra 50ยข per sauce... which other Osmow's clearly do not do.
How can the service be so poor, epecially when it's not busy, and she had a computer screen infront of her face, orders that she punched in, and still make it wrong. She was also very stingy with the condiments she put in. And one thing that really disgusted me is how she was on cash and made our food right after without any gloves or washed her hands after she coughed in it and made our food..