Not a good experience with these guys. I'll have to admit they have a nice place with a secure gate and 24 hour video monitoring. The free use of the their truck is a nice touch if they would explain it right (it's free for move in day only, but apparently not everyone on the staff was informed of this). But head's up if you are going to allow them to draft automatically from your account. I have made no less than 10 phone calls trying to figure out why my account was drafted after my move out date. I had 2 units and it happened on both, even though my move outs were on different days. I was refunded for one unit the correct amount approximately a week after the draft. The second unit refund still hasn't shown up yet but is a work in progress. I was told that I was only being refunded a partial amount because the lock was still on both units until the day I moved out of the second one. I'm pretty sure they were basing it on my login code to the security system. Apparently the video monitoring doesn't help when they stand to make money off not viewing it. I hope I don't need to use storage any time soon, but if I do, it will not be here.