I had my first tattoo done by Drew at the East location, and as nervous as I was, he made me feel very comfortable. He's very friendly and understanding and made me feel more at ease about getting my first tattoo. My tattoo is just the way I wanted it and I'll definitely be coming back to get more.
As for the shop itself, it's clean, the artists' portfolios are there for you to flip through, and I felt comfortable being there. It's located in an area where you won't get shot if you step outside, and that's great.
I'll be back for sure. :)