When I sent the email that I was looking for an exterminator due to the fact that I have a mouse in my garage....I was surprised that I got a call right away. The tech that came seemed new or shy but that's ok he did his job. The only reason why I didn't give the 5* is because I took a fall in my garage when the tech knocked on the garage door and I stepped out and busted my a** twisted my ankle and wrist and had to take the next two nights off work. But on a good note I haven't seen any earwigs or a mouse/mice .