These guys have a great product and fair prices. The Customer service is horrible. I needed to pay up front for another sign, a sign they have made before and wanted to pay by credit card over the phone and sign the cc slip in person when I pick up the sign. They refused saying it was their "policy". I explained that the parking lot was usually full and hard to get a trailer thru and that I would have to drive down from North Las Vegas to Chinatown, hand them the card, drive back to North Las Vegas then drive back to Chinatown to pick up the banner when it was ready and return to North Las Vegas.
All I need them to do was charge the card over the phone making it easy for me to do business with them, and they refused.
The competition is fierce in the banner business and unfortunately you are forcing me to use a competing business.
I suggest that anyone reading this review choose another company, one that understands customer service and makes doing business with them easy.