| rev:text
| - I have been using Cuddlers for 3 years. They are convenient in location and I could walk my dogs there if I needed to, but an appointment wont be set until a week out. Over the 3 years I have experienced issues. Uneven haircuts, knicks, sometimes they forget to cut the nails.
One time I asked for my pom to have a cut with her fur only one inch. The lady argued with me that it was an inch but I said it was 2 inches. To be a brat the old lady handed me a ruler. Guess who was right. Yup, me. So she took her back and cut off the extra inch, no apology from her for the snotty attitude.
Last week I brought my pom in again and asked for a different cut than last time. Last time I got a cut similar to a lion cut. This time I wanted all her fur even with the growth of her back end. The groomer asked me if it was the same cut as last time, after I had explained what I wanted. Not very smart, is she? I got my dog back one length of hair but it was super short, basically buzzed. They also didnt cut her arm hair, it's the original length... really???
Some how what I said I had wanted translated to "the same cut as last time." The cut I got my dog back with wasn't the same cut as last time because it wasn't similar to a lion cut, nor was it the cut I had asked for! She gave me super snotty attitude and said I didn't have to go there anymore. The lady I spoke to this time was new. Never seen her before but she isn't very bright asking me if its the same cut when CLEARLY ITS NOT SIMILAR TO A LION CUT.
Also, my papillon's nails were not cut at all, which I paid for. My Pomeranian is scooting her butt all over my rug, so I'm assuming they didn't take care of the anal glands either. It also looks like they knicked the base of her vagina but I have to see a vet tomorrow to have the glands taken care of and her checked out. My heart hurts for her.
While I believe the staff has always been nice to my dogs, they are super rude to me and incompetent. How can they continue to believe that they are right when proven wrong and refuse to apologize and tell me to not come there anymore? I have never had this problem in my life with any other groomer.
You get what you pay for; cheap service equals a crappy job and a shitty attitude.
I regret I tipped you women for the crap service and shitty attitude. I'm sorry I gave you so many chances. You'd get zero stars If I could.
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