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| - This is the most surreal experience I've ever had at a restaurant. I don't mean that in a good way, but in an "is this really that bad?" Twilight Zone kind of way. When we got there, we were considering going to Valle Luna which was next door, and we should have. We didn't make the right decision, and our noses were rubbed in that poor decision for approximately two hours.
We had a party of 6; three adults and 3 kids ranging from age 9 to 16. Four ordered sodas, but ended up with water because the soda machine was an enigma to the staff, and they could not figure out how to switch out empty to full. We ordered our food- 30 mins later I looked around the restaurant and NO ONE had food. It was bizarre. We decided to just try to pay for our drinks then go to the Mexican place next door, but the manager said that our stuff was almost done. Everyone else there got their food at the same time and of course ours was last. My friend ordered a salmon burger- they were out of salmon burgers. She ended up ordering the salmon over potatoes or rice or something and she said it was good. My kids ordered the kids meals which they were not happy with due to being terribly bland, and the 16 year old got a pita that she liked. My husband got a Philly cheesesteak pita and he always gets the same thing, so no complaint there. I ordered the gyro bowl,(no pita), and it was good, except the extra avocado never made it to the plate but I was charged for it. When I first got it, it was cold, and I sent it back. It was then brought out on a hot plate but the food was still cold, and the hot plate was stacked on top of the original plate lol. At this point the experience was just unreal so I stopped expecting it to get better. It was like people who really didn't care about anything worked there or something. At one point my husband got sick of waiting for the Sriracha that he asked for so he went and got it himself. In the end, we were comped two desserts, which were very delicious, the soda machines were enabled again, and the kids got their sodas. They also gave us a couple of $10 gift cards which we used. I'm glad they realized how super crappy the whole time was. Two stars for that. We were there for a very long time and I felt like the old woman on the titanic when she says "it's been 80 years..." because that's how long it took for this place to get it together and get us our food tonight. I think that I don't ever feel like going back to pita jungle again, I have an aversion to it now. Kinda like that time I got super drunk on Absolute Citron when I was 18 and couldn't stand the smell of lemony things for about 15 years.
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