I love this chain of Mexican food and was in the area so I figured I would try a new location. WHY DID I DO THAT?!?!?
This location needs to be closed and remodeled.
There are dusty dirty box fans on the ledges all over the restaurant.
Server uniform looked like he had been wearing it every day all week.
He was accommodating, but too busy to visit my table or stay long enough for me to finish a sentence.
The two things that really told me NEVER again was:
1. I chewed on a piece of plastic that was in my chimichanga. I brought it to my servers attention. He had it taken off the bill BUT the manager on duty "Angela" didn't even bother to come to my table until I specifically asked for management TWICE!
Then all she had to say was excuses "that she didn't come over because the restaurant had too many booths for her to visit" and she asked what was the problem, that she took the item off my bill.
I HAD MORE THAN ENOUGH MONEY TO PAY FOR MY BILL.
Not everyone wants a free meal, perhaps I just wanted an attentive management, an apology from management AND perhaps offered an item that did not have plastic in it.
2. I saw a huge roach in the bathroom.
I will not be visiting this location again!
And I hope this isn't the beginning of bad experiences for me at Garcia's because it truly is one of my favorite Mexican food restaurants in Phoenix.