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| - I've been coming to this location for over ten years, but only in the past couple years I think I've only been back one or two times. I love the location and the ambiance is so comforting!
Tonight, we decided for dinner to order through a third party delivery service. We placed our order for: A Classic cheeseburger (with fries) for $12.95, Country fried steak with mashed potatoes (with extra sauce) and a small caesar salad ($18.89), a side of mashed potatoes ($4.99) with special instructions, three cheese potatocakes ($10.49) with extra sauce, the chicken pot pie with a side of fruit and a cup of claim chowder ($17.84), crab cakes ($16.79), and, finally, a side of cheesy garlic bread ($1.24). Phew, it was a lot of food, but we had an awesome coupon so we were really excited to get a big order.
Due to adding some extra comments for a few items I called the restaurant about 5 minutes after the order was placed, 8:55 PM, only because in the past (not this restaurant, but others) the comments had been ignored. The guy who answered and was very nice. He noted he had seen the notes for extra sauces and that we wanted to substitute the extra side of mashed potatoes with macaroni and cheese (the third parties website didn't have an option to add an individual macaroni and cheese) and he already was on it! Super cool! I was impressed and we ended the phone call on a positive note saying that the food should be done and ready in about 10 minutes.
Now, on the third parties site you can track your order. So, around 9:50 PM I checked the track your order option for the third time and the timing on the delivery had changed for the THIRD time to after 10:20 PM. Yikes, so that would mean the food would have been sitting around for over an hour! Since it was past 9:30 PM the restaurant themselves had already closed so I called the third party to inquire. The customer service rep called the driver and they said they had picked up the food and were about 10 mins away. Super frustrating, but what are you going to do.
Our food arrived at 10:15 PM and the driver told the BF that he had to wait a little bit longer for the food because they started making it when he got there. Now, I don't know if he was just saying that because the wait was sooooo long, or that it actually happened. But the food was VERY fresh and I've had food arrive from late third party services and you can absolutely tell it's been sitting around. Regardless, we were really happy with the food and if they remade the food because of the super long wait then high five to Claim Jumper. They definitely have my returning business.
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