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| - Came in on a whim several months ago to get an aftermarket alarm system installed on my car. Jon was a very friendly and knowledgeable guy that has a small but very cool shop hidden near the 60 and Mesa Dr. My stock alarm system was having a couple of issues and my remotes were going bad anyways so I figured I'll just get a newer one that has the same 1-way functionality. Should be simple stuff.
Jon's shop is badass. Very neat display of the products you can choose from, some cool awards and articles, but nothing beats this man's desk chair. Do want. Definitely check it out. The back-of-house is impressive, too--many stations for different tasks, an enclosed "dust area" for custom projects, and even racks to hang floor mats to keep them clean off the shop floor.
When I explained to him what I needed, I did have to go through a small sales spiel on why the entry-level system I came in wanting may not be the best choice. He demonstrated some cool features of the more advanced 2-way systems on his own truck that were pretty awesome, but once I reiterated that I really just want a newer version of what I already had that was cost-effective for my budget, he understood and we proceeded with the plan.
I couldn't get the work done the same day as they were busy, so we scheduled for the next week. I had to pay a hefty deposit up-front which I wasn't too thrilled about, but here I am several months later still satisfied with the work so that's old news now. When I came in to drop off my car and get the work done, Jon's tech mentioned that he had never done my model car before--this worried me. I would hope that a sound/alarm specialist would know how to do a car as relatively common as mine, but when I came back a few hours later, I was blown away. He took time to carefully route wires so that everything looks perfectly stock. Best Buy cannot come close to Handcrafted's installation quality. They even taped up my door panels beforehand so that nothing would get scratched in the install process. That is some serious attention-to-detail that needs to be recognized. There was a reason this was a 1/2 day job.
All in all, several months later, I'm happy with what I bought. I did have to come back a few times to get a few things adjusted and re-programmed (apparently my stock alarm system doesn't jive well with the aftermarket alarm system I bought from Handcrafted, but Jon's tech called up the alarm company and figured out a workaround). Jon even e-mailed me several weeks later to be sure I was fully satisfied--great customer service. I'm a bit concerned with all the filtered reviews on their Yelp page--a lot of them seem pretty fake (1 review and no friends, but a wall of text with nothing but compliments? Hmmm...)--take a look for yourself. But anyways--I would highly recommend giving this shop a chance, especially if you're considering Best Buy (don't go to Best Buy--support these smaller guys!).
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