Don't bother making an appointment because it's highly likely that they'll skip you and go with the person on top of the list who either doesn't have an appointment or if he/she does it's after you NOT before. This has happened to me twice in a row and both times I've got there 5 minutes before my appointment time. This makes me wonder why I even bother making an appointment. There are two columns on their sign up sheet that are supposed to be checked by the patients. One is for those who have an appointment and the other for those who don't. The technicians don't even look at these columns. So I don't know why they have this system in place....Today after I was skipped once more, I ended up being late for work. Thanks for the technicians who don't pay attention to the sign up sheet. UGH