My wife and I live right up the street and were looking for a restaurant to support in the neighborhood. We pass by Thirteen North everyday, and finally decided to give it a try. It was Sunday evening and North was fairly empty. Yet, it took the server 10min to ask us for our drinks. A server should welcome you and take your drink orders in the first 30-45 seconds upon sitting. That was the customer service.
I built my own burger, and asked for it be done medium. I also asked for garlic fries. The burger was extremely greasy. As soon as I pressed down on the soggy bun, the grease immediately ran down my wrist. I don't mind a juicy burger but a grease dripping burger is not okay. I would say the same thing for the garlic fries.
My hands were so greasy, I couldn't get it off after washing it twice in the restroom. I also felt sick afterwards - the same feeling you get when you eat a large popcorn bag drenched in butter.
Wouldn't recommend this place to anyone.