They lost a customer today, having problem with engine light and bas and traction control light on dash. I made and appoint only to find out that that is the appointment time to drop off your vehicle it could be all day before they get to it. (found that out two weeks ago). I arrived today gave them the problem including the codes that were coming up on my scanner...wait for it...$125 fee in my case two diagnostic fees one for the check engine light and the bas traction control light. I was told that these are experts but two different departments but they will not charge these fees if they do the repair work (that's a good thing and doesn't bother me). Now I need a ride home but will have to wait over an hour for their shuttle and it only goes 10 miles. I have used this dealers service and parts departments every since I had a similar experience at Tempe Dodge and I stopped using them as well.
I drive a cab and it is my lively hood, I don't have the time to leave my work vehicle for a whole day for a diagnostic and possible repair (I would make an appointment to bring it back for the repair). For what they charge this is unacceptable I will now move on to another dodge dealer and hope for something better.
I really hate to go somewhere else but this is the last straw. I hope that management reads this.