I came in without an appointment and they managed to work me in. I was most definitely not disappointed. My eyebrows (which had been traumatized by other removal services) were treated like the queens they deserved to be. She outlined my brows to where they naturally were supposed to be and was very friendly as well. She was quick and efficient. My eyebrows look amazing. I will definitely be coming back even if the waxing price is 21$. It is 21$ well spent for sure!