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| - My husband and I work out of the home as we own a small business. We are both home with baby 80-85% of the time. However, the majority of that time my husband is working in the office and I am the primary care giver. I was looking for a place where we could bring our 1 year old in order to get a few things done on occasion such as having super speed at the grocery store, dental/doctor's appointments, hair/nail appointments, etc.
I decided to try this place as the director Julie and assistant director Teresa seemed extremely nice and gave the impression that they truly cared about my needs as well as the needs of my child. For example, I explained my child had separation anxiety when we had tried to leave him at the child center of our gym. Julie seemed to understand this, and advised me that the first time I left him, if I'd like I could just stay and watch from the other side of the room's door the whole time if I wanted. They also explained that the children would be tended to regularly, diapers checked every hour, and marked on the daily report whether they were soiled, wet, or dry. I was also told when I picked my child up, I would get a daily activity report showing how & what he did that day.
When it came down to the actual experience, the first day, I dropped him off a little after 3:00pm and picked him up between 5:00 and 5:15pm. The "teacher" encouraged me to just hand him over and quickly leave. I asked if I could stay and watch him start to play and get used to his new surroundings thinking it may help him to see I was still there for a while. When I returned to pick him up, I got the written report which stated he cried for the first 30 minutes and then whined for 20 minutes after that. It also said he refused to eat or drink anything the entire time. I have never known my child to refuse a bottle (even at the child center in our gym). The hourly diaper check blank for 5:00pm was not filled out, but he did have a fully poofed diaper so I guess they got too busy to check it. Oh well. Not a huge deal one time I figured. It was his first time . . . tough day I thought.
So, I brought him back a couple of days later. This time, when I picked him up at 5:15pm, again they had not filled out the 5:00pm diaper check spot on the progress report. It was left blank again. However, this time I could smell, he obviously had number 2 in his diaper when they handed him to me over the door. Also, the section where they are supposed to fill out how/what he did that day was completely blank. ????? What the???? So, Julie asked me on the way out how he did, and I replied that I did not know because nothing was filled out on the form. She went with me to ask the "teacher." She told me that they usually only fill that section of the form out on the first day. THE FIRST DAY?!?!?! That's it??? What's the point of having it on the daily form then? When she was asked, she just said he refused his bottle again and again cried for 30 minutes and whined for about 20.
Next, I asked if I could use the restroom to change my baby because my baby obviously had #2 in his diaper. Then they told me that the girls could change him for me before I left. I agreed to this and handed my baby back over the wall again. The"teacher" hurriedly grabbed my baby and slammed him down on the hard changing table without a pad. Not to hurt him or anything, but it was certainly more rough than I would have done it, and I would have put some padding down. Then, he tried to lift his head not liking that he was given to his mommy and then taken away again so quickly and she slammed his head back down on the hard changing table surface. Again, she didn't mean to do it so hard and said, "Ooopss," as she saw me cringe.
Anyway, although the directors are nice caring people. The teachers are young girls and are either not trained properly or just choosing not to do what is being promised by the directors when you sign up as far as what is to be written on those daily reports. We went those 2 times and will not be back.
Another reason we will not be returning is that this facility requires you leave your child at least 3 days per week. We do not need that much assistance caring for our child. It was causing me more stress making sure I got my child to the center enough than it causes me to bring my child with me to the grocery store, doctor, etc. It's not worth having to worry about. In addition to that, if you can't make it in by 10:30am, but you still want your part-time child to come in that day, they ask you to call to tell them you are coming. There are just too many hoops to jump through. Too much trouble to follow all of these procedures. It's structure overload if you ask me. Again, it's too bad because I really do love the directors. They are really the reason I'm giving 3 stars. That and the fact that they do provide free diapers and free food which you will not find elsewhere.
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