A little over a year ago I had to replace my MacBook Pro due to spilled coffee that caused irreparable damage. The staff at the Orchard was very helpful in setting up a trade that wouldn't break the bank but would replace my computer with a similar model. Yesterday, I again went to Orchard to ask for assistance with reconnecting a loose cable on my optical drive - it had been shaken loose during a long drive. I knew it was a minor task but was hesitant to open the unit myself. Andrew found the problem and fixed it very quickly for me. Both times I have been back up and running in short order. Thanks so much for the great service!