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| - If this review was about the food it would be four stars. For the sushi alone it would be five. We love this place and come often (take out more than sit in)
This review is about the service. We came here for dinner tonight - table of five. we were all hungry for sushi.
I could tell from the onset it was not going to be a good experience. our waiter was simply not attentive, not available, and not the right personality for that role. Let's review our 80 minutes there -
four adults each ordering two sushi rolls each.
three ordered water, one ordered sweet tea. and we ordered three appetizers beforehand.
okay, we asked for a few differences - but nothing major. simple things like no ginger, add spicy mayo, one added cucumber. We waited an exceptionally long time for dinner. no visit from the waiter. no service ware, no napkins. no water fill ups.
when the food came my order of a Charlotte roll came out as a California roll. he seemed shocked that I said it was wrong - pointed to my daughters plate who also ordered a Charlotte roll as to say "there it is!". i said leave it here they will eat it, obviously meaning we would pay for it. he took my plate and said no then you will have to pay for it and whisked it away. when he came back he all be showed me he wrote down a California roll. I Do Not Care what you wrote, you didn't write what I ordered. I even said no cream cheese, which is not in a California roll.
we didn't get any wasabi without asking three times, didn't get an appetizer of spring rolls without asking three times (skip them, no good), didn't get soy sauce bowls without going up and getting them ourselves (same for chopsticks), we seemed to be BOTHERING the waiter anytime we asked anything (mainly water refills), and the restaurant was not busy. If he's new he needs to be better trained. If not new, he needs. serious refresher course in waiting tables.
I felt bad only tipping 10% but honestly I don't even think he deserved that.
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