I've had my hair done at least 50 times in my life and I think this is the first time I've come home and cried out of sheer frustration. All I asked was to have my hair dyed a medium warm brown almost blonde, was very insistent that I didn't want dark hair because of my complexion and I got dark brown (almost black) hair. Then with the style all I asked for was it to be straightened, and she started doing it all flippy like an 80s newscaster woman even when I asked her to stop doing that half way through. SO FRUSTRATING and a waste of my money, I literally am going to another salon in the same day to get it fixed. Sad thing is that this is the second time I let Civello's have at my hair and both times they just blatantly ignored what I wanted (even though I brought pictures) and did what they felt like.