About: http://data.yelp.com/Review/id/Jq8GVNVt-8i1iItiiZ7huQ

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About: http://data.yelp.com/Review/id/Jq8GVNVt-8i1iItiiZ7huQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-05-11 00:00:00 (xsd:dateTime)
itemReviewed	Larry H. Miller Collision Center
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	My experience with the company may be one of many as I am not familiar with their service until now. I recently took my car to this facility to get the front bumper replaced. My auto claims adjuster suggested this location for repair since it was in close proximity to my home. Everything seemed fine regarding my dealings with this organization until I noticed that an item inside my vehicle went missing when I received my vehicle back after repairs were done. My contact at the facility seemed nice enough to accommodate my concerns after notifying him of the missing item inside my vehicle. My concerns were verified when my contact looked at their photo records that showed the item I was missing was inside my vehicle when I initially left it at their facility for repair. After some discussions with my facility contact, he directed to me the facility manager. The facility manager was cordial in accommodating my concerns. He gave me the option of replacing the missing item's value with some refund in my deductible payment or actual replacement of the item that went missing. I ended up choosing the former option. Though I believe there was appropriate resolution to the concern I brought up, I do want to note my disappointment with how the management team handled this issue with me. In my initial discussions with the facility manager, he gave me the impression that facility is not doing its due diligence in ensuring it has the measures in place to prevent such a situation from occurring. At one point during our conversation regarding the incident, the facility manager noted to me that such an event at this day and age is "inevitable to happen." This response was telling as it seems the facility does not have a system/protocol in place to ensure that the vehicles left at their care are properly secured from unauthorized access. I will never know what happened to my missing item but I do know that after this incident, I have less confidence in leaving my vehicle to the facility's care. I was assured that there would be an investigation conducted to this incident and I hope they follow through with that assurance.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	K

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