After reading some reviews of this place I can see ho many people may have had bad experiences. However, our experience was fantastic. We only dealt with the Clearance staff though, so that may be the reason. We actually went to the store to look for a new bed for my son. As we were walking into the Clearance section. I noticed a Serta iComfort Cal. King mattress on a movable base. I looked at the price tag and to my shock it said $2799 for this whole set that cost nearly $8000 retail. I figured it was a mistake and spoke with a very nice sales person (I think her name was Katherine Brown, sorry if I wrote the wrong name). She said that the price was right, so my wife and I did the normal lay on the mattress, this is really cool and bought it. We were told the soonest date for delivery was the following Saturday. So the set it all up and walked out the door paying $3300 for an $8000+ bed. The delivery people called the next Saturday as promised and the bed was delivered and all went well. After sleeping a couple nights on the new bed and enjoying it very much. I have to say that this RC Willey did a great job for us. But, again we only dealt with the Clearance team which apparently operates somewhat separately than the normal team there. The delivery team is actually from this store and not the standard delivery people according to the customer service person I spoke with.