My husband and I came in today because his wedding band had gotten crushed onto his hand. Troy was fantastic. He was able to remove the ring and is doing the repair. We'll be able to pick it up by Friday. I love that they do all the work in house rather than sending it off. We were even able to pick up a "work" band for my husband so his nice one won't get messed up again. We will definitely be back when we upgrade our sets.