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  • For a Dennys, this place usually has okay food & that's all that prevents me from rating it a 1 star. The problem is, in years of going there on & off, the service leaves something to be desired & they ALWAYS get my order wrong. Friends & collegues of mine have all had issues with their orders as well. Too bad people don't bother rating chains like these. Besides years of skimping on the sizes of to-go orders, there have been several occations their phone stays busy (because they "didn't realize it was off the hook"). For a place that's dead most of the time, you'd think they'd put their best foot forward when they get orders, especially for frequent customers, but that's nearly never the case. In this particular instance (that made me finally post a review), it was Christmas. I know they're slammed for being one of the few eateries open, but I'm sure they could foresee this. I have a lot of patience for waiting in times like these & little mix-ups, but the order was going to be done in "15 minutes". When I got there in 25, noone greeted me or even acknowledged me. I get it, you're busy. After about 7 minutes they grab some boxes, throw em in a bag & I pay (he even repeated the order to make sure it was right. Great!). I open my food & none of it's our's. We return it...nope, our's is gone. It'll be a little bit. Back in 15. Nope, but we can bring it to you. Great! Btw-"we're out of your side dishes, can we change them". Sure, fine, I just want the food I paid for an hour ago. An hour & half since we ordered & everything comes burnt, dry, under-done, no bread, no dipping sauce, not even ketchup. Awesome! Mmmm...chicken strips that've been fried twice with no sauce, fries with no ketchup...wow. Hindsight tells me we should've gotten our money back, for which we could've gotten 40 tacos at Jack in the Box that are worth the price paid, made exactly how you thought they'd be & probably even served with a smile. I don't understand how they can charge the prices they do for the service & food they provide.
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