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| - After a reluctant second chance I am glad I tried this place!
I have to say that I had to REALLY give this place a chance or second chance rather because my first time dealing with this restaurant was unappealing.
I had called during the week for their dinner two for $16.49. I understood their was a window of time for this deal; Monday thru Friday 3:30 pm - 6:00 pm. This appeals to the working class, 9 am-5 pm employees and the mature middle aged group of men and women who still have dinner at a decent time instead of other establishments who serve dinner "specials" from 6-9 or even until closing. Going back to my first experience here, I admit, here and now, that I made the mistake of calling at 5:55 pm. By the time I finally got through to someone after being on hold it was just after 6 pm so I was hoping for leniency and generosity on this potential order. I did not have such luck and what was even MORE unsettling was that fact that the server first implied that the 2 dinners for $16.49 was ONLY A DINE IN OPTION?? I did not see that mentioned or listed anywhere. In fact, if you look on their website it is EXTREMELY misleading that they mention and list on their website in BIG, bold red letters "Harry's 2 Go!" followed by their phone number to call them and order. This is then followed by, in the same big red font, "2 Dinners for $16.49". I was upset by this statement. When I first called I had spoken to an employee and asked, "I know it's late but can I still order the 2 Dinners for $16.49?". This first employee said, "Yes, I we can still do that for you. Please hold and someone will take your order." They proceeded to put me on hold while someone picked up the line. A second employee picked up the line and already did not sound happy from the start. I asked him about the "2 Dinners for $16.49". He immediately replied, "It's after 6, this deal has passed today but that deal is Dine-In only." This confused me and I was thrown back because there was no indication of this being Dine-In only. I told him, "The first employee I spoke to said you could still do the deal since I called before 6 pm and I didn't know it was Dine-In only." This employee became very blunt and said, "Well, I'll talk to this employee but I guess I can give it to you this time if the computer will let me." There was NO need for him to be condescending for any reason. A few seconds later he replied, "No, the computer will not let me do it anyway." I was so put off by this behavior that I just replied okay and hung up.
This whole experience really had me contemplate ever trying them again. I can honestly say that on this day the ONLY two reasons I tried them were, ONE: I had a coupon and TWO: The coupon made Harry's Steakhouse cheaper than Outback Steakhouse. What is disappointing about ordering from Harry's is that you can ONLY order over the phone, there is NO online ordering feature. I still decided to try it. Between my roommate and myself we ordered the 16 oz. Ribeye, and the 1/2 slab of ribs with chicken dinner along with two 'crocks' of French Onion soup. Each dinner came with one side (we both ordered the mashed potatoes) and (this impressed me the most) a FULL size salad! I mean a 9"x 9" Styrofoam container full of salad. With my coupon our WHOLE meal came out to $49 and some change! It may sound like a lot to pay for dinner on a Sunday night but picture this: Two plastic grocery bags filled to the top on each of them with food! 5 large Styrofoam containers filled with food. 2 LARGE main courses, 2 large salads and 1 container for about half a dozen rolls with butter and cinnamon butter. Plus 2 round 8 oz. containers containing French Onion soup and then 2 more 8 oz. containers containing mashed potatoes.
Upon arrival I had to wait in the lobby because I had no idea where to go for take-out and there were no signs. When the hostess greeted me, I said I ordered take-out. She told me to go sit at the bar. REALLY?? For take-out? This was unusual to me and on a Sunday evening (after the Browns lost again) the bar was filled with middle-aged men and women who had more than a few drinks so finding just a place to sit at the bar was hard.
The food made ALL of this a positive experience that I was able to look past the previous service. My roommates steak was an excellent piece of rib eye, My ribs were tender but my chicken was slightly dry in the outside but juicier towards the center. The mashed potatoes were AMAZING. They are REAL potatoes with small pieces of the skin in them (if you like that though) and added some flavor with a lot of salt like some I've had in the past. To top it off they do have one of the BEST French Onion soups I've had anywhere and will DEFINITELY be trying that again!
Overall, the food did overshadow the service in this case. I would recommend this steakhouse to anyone to give a chance to with the hope of having a similar food quality with BETTER service
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