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| - I generally avoid chain restaurants, but all the Kegs that I've been to downtown are solid as far as drinks, food and service. My friend and I visited this location around 9:30 pm last night and we both agreed that is was probably the worst Keg experience we've had.
First of all they need to ditch the canned service. It was annoying to have to answer a bunch of questions while the server took us to our table. Just please seat me and if you have something to say, please say it, but I hate when restaurants want their servers to be robots and remove their personality before service.
Why is there a dummy bottle of wine on each table? Wine is not a decoration and I wish chains wold get over this trendy sales strategy.
We went for the Meomi Belle Gloss Pinot Noir. Aside from the initial pour, no one revisited our table to top up our wine. If you want your servers to do a good job, ditch the script and let them focus on the guest. We poured out the whole bottle ourselves because our servers were so busy giving speeches to other tables and wasting time with a whole bunch of information that no one really wanted to hear.
The other thing that kind of sucked was that they brought all our nibblies to the table at once. I hadn't eaten all day so we ordered a lot of food: nachos, calamari, mushrooms neptune, escargot and scallops in bacon. We didn't expect everything to come at once. Especially to a little table of 2. It seemed like the server should have coursed things out-- especially since there was calamari, which, if you don't get to it right away goes rubbery and is ruined. Fair enough, the server acknowledged this on his own and offered to take the calamari back and then bring us a fresh order when were finished most of our other items. But when we got the new calamari is was super greasy, as if it had been swimming in not hot enough oil for a long time.
We told our server this and he took it off the bill, which was very nice of him. But I couldn't help the feeling that these servers just can't think for themselves and the productivity suffers.
When I visit the Keg downtown in Toronto, I never have to listen to a speech on my way to the table, I never get asked a bunch of dumb questions like "Have you been here before?" It's a freaking KEG, they're all the same and not that different than any other chain restaurant. Who hasn't been to a Keg in their lifetime? I don't like having to fill in a verbal survey before I even sit down.
Also, I'm by no means a feminist, but all the servers in the bar wearing their skimpy outfits? Come on. Why are these women expected to dress like playboy bunnies at work? A nice black dress is fine, but honestly, I don't need to see that much T&A when I come for a casual drink. It's blatant objectification of women. Also, if a potential employee didn't fit into a skimpy dress like that would they hire her? I think not. Why could a man not work in the lounge? Restaurants need to get over the glossy way that things look and start encouraging their staff to be people. I know the attire of the lounge staff is the same across the board at all Kegs, but I don't appreciate it.
Not a great experience here and it may have turned me off The Keg in general.
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