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| - The service at this location is beyond awful. It's happened so many times now, I'm finally writing a review. If there are no customers, you stand at the counter for 5+ minutes before an employee bothers to come out of the back and help you. You start thinking there literally isn't anyone there! This evening, waited at the counter 5 minutes, finally an employee slowly shuffles out from the back. Takes my order. I ordered a smoothie and a wrap with no meat. Got the smoothie in a few minutes. Another employee had appeared and was apparently working on food in the back. I waited 15 minutes for my wrap and suspected I'd better check. Sure enough, it was full of chicken! So they go to "correct it". Another customer comes in who placed an online order that as due to be ready 10 minutes earlier. They hadn't bothered to make her order, so she waited about 5 minutes, in the store, and they finally started it for her (15 min after it was supposed to be ready). But he was in no rush - he took the time first to change the playlist on the in-store music so he could sing along. I've now been here 30 minutes and I'm still waiting for my wrap...
35 minutes for a smoothie & a wrap with two employees only 3 customers - total 5 smoothies, a wrap & a salad - not a grand amount of food to prepare. And the wrap I finally received was half size. I order the same thing often: Caribbean jerk wrap with no chicken, extra rice, beans, & salsa. Usually it's no problem (at better locations). What I finally got was a half size wrap with no chicken, the normal amount of rice and beans, a ton of lettuce, and a little dollop if salsa at one end of the wrap (one bite basically). Horrible, horrible service! This location should fire their lazy employees - there are plenty of people who need jobs that are actually willing to do them. If this owner has no pride in his shop, Tropical Smoothie should cancel their franchise contract.
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