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  • Let me start by saying not every single time I go is horrible...but 9/10 times it is. I LOVE panera. It has always been my favorite of all the sandwich places everywhere I have lived except here. This panera is slow, they consistently get my order wrong, they are always out of things, when I go to the drive thru it's extremely slow..and then when I look into the window I see people dancing, dropping stuff on the ground, list goes on. My most recent disappointment was when I ordered $50 worth of food. The order was 100% wrong. They definitely handed me someone else's 15 dollar order and someone else got mine. I went back and just got a "sorry pull forward". I tried to call the store to speak with the manager and he was unable to talk so I complained to the head office. They tried to make it better by offering a $10 voucher to panera. So in their eyes, repeated bad experiences were excusable with $10, which might I add can't buy a full meal. Disappointed all the way around with panera. They don't have the customers best interest in mind. The least they could do is double check the order. I have gotten the wrong order almost every time I go here. Never again
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