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  • First visit I waited 30 minutes for a cup of coffee, had to ask twice for water. A couple at another table waited so long for a server to take their order, they finally gave up, ordered some cupcakes at the counter and left. My food was good, bought some cupcakes to take with me, they were delicious. Was really disappointed in the service but once our order was in, the kitchen was pretty quick, so we chalked it up to a bad day. Service was friendly, just slow, understaffed. Went back this weekend, hostess warns us that the service might be slow. Not "we had 2 servers call in sick so we're a little short-staffed today." We asked what that meant and she just mumbled again about being slow and didn't really articulate herself. There was a couple of larger groups but a few open tables and no one on the patio. We decided to sit and the hostess went over and asked a server to come by our table, that was nice but if that's not the standard deal - a server coming by pretty soon after sitting down - yikes. Server was really friendly, took our oder (we put food in right away) but she never brought water even though she asked if we wanted any, after being there 20 minutes and well after we had coffee, I finally got up and helped myself to the disposable cups. Food took 45 minutes. We regretted not grabbing tacos and moving on with our Sunday afternoon. Being the celiac in the family, it sucks to ask people to go to the ONE place you can eat super safe and always get bad service and have it be a poor experience for them. They give two shits it's gluten-free, to them it's the cafĂ© that's always slow (and apparently it's so bad the hostess tries to warn you). I'll go back only when I'm by myself, I have my computer and can spend an hour and a half getting lunch. Or, will pop in for baked goods at the counter. Why not have enough servers to cover the tables you have? I guess they have a captive, niche audience.
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