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| - Let me start by saying the Melting Pot has always been one of my favorite restaurants and I used to be a frequent customer at the New Orleans location. I visited this location, now living in the Cleveland area, and had a terrible experience. I visited on Valentines Day. I am just now writing this review because I was going to make a reservation for endless fondue this week, and changed my mind based solely on how horrible my experience was. First, we had a reservation for 8pm. We did not get sat until nearly 9pm. I realize they were busy, it being Valentines Day, but that is the reason we make a reservation. We had no apology by management and no apology when I went back to the host stand at 8:45 to make sure we were still going to be sat. Once we were sat, we were at the worst table in the restaurant. No ambiance, right next to the bar walkway/server station. I did not make a reservation and plan to spend $100+ on a meal at a restaurant that is supposed to have an intimate setting for this table. Already upset about not getting sat at or near my reservation time, I asked to move. We got moved to a somewhat better location. The lighting was still extremely bright and we had teenage girls screaming in the booth behind us the entire time. The waiter was nice but did not make the fondue in front of us like I experience at other Melting Pot locations. The dessert seemed a lot cheaper and scaled back than it used to be. I was waiting for a refill on water once we were done eating and finishing our wine, but I saw the waiter heading out of the door with his coat on. Overall, this has been the worst experience I have ever had at a Melting Pot and probably at any restaurant in general. I don't plan on visiting this location again or recommending it to anyone as I typically would
*UPDATE: Sent a direct message with my contact information to the owner one week ago and am waiting for a response. Will update my review if I have another experience at this Melting Pot.
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