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  • Ok, so moreover the Mandalay Bay I'm accustomed to. I appreciate Lori's response and, while I get the green argument, I don't need the towels replaced every day. But I do require two per person. If they're not on the floor, leave em. I was also contacted by another Mandalay employee. Not because of the review left here, but because of my response to their request for feedback. That gent refunded my resort fees. I appreciate the recognition that this wasn't their best service coupled with the consideration. This is more the expectation of this property. While I would have preferred this trip go off without a hitch, and they just kept the resort fee, I appreciate the attempt to make it right. Thank you, folks.
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