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| - My boyfriend and I begged & bribed his family to come here instead of the normal steakhouse they go to for birthdays. We love the Arrowhead location, and expected this location to be up to standard.
Service was good. Other than the table not being completely prebussed/crumbed, no major complaints. Our drinks were always full and food came in a timely manner.
All 5 of our filet mignon were underdone. The medium rare steaks came out rare, and my medium steak came out medium rare. We aren't sending back 5 steaks. Ive been in the industry for 9 years, I'd rather eat an underdone steak than send it back.
I start to get into my steak, and I realize that it is unbelievably charred, which I normally don't mind. Im pretty used to eating burned food, considering my cooking skills. The char is so bad that I can't taste the steak at all. I am pretty sure there was no salt put on the steak before it was cooked.
The steak had me puzzled. About 5 bites in I realize that it isn't filet mignon. My suspicion is validated when I steal a bite of my boyfriends steak. Everyone else's filet is wrapped in bacon, mine is not.
I had to be at work later that day, and was already short on time. I did not have the option to wait for another steak to be cooked. Also did not want to cause a scene in front of my boyfriends parents. As someone who will do whatever possible to avoid sending anything back, I would have sent back this steak if I had the time to.
Also, several of the Au Gratin potatoes in the mix were still raw. Super unpleasant to be picking raw potatoes out of a mouth full of chewed food. Also super unpleasant to eat said raw potatoes.
I don't eat fish, so I can't tell you how the ahi was. (Ahi? Mahi? Not even sure if I'm saying it right) However, I overheard my boyfriends dad saying he liked the salad better than the fish. No ahi went uneaten though!
The creme brulee cheesecake is great as always. Having worked at several bars/restaurants, I did find it odd that they did not have one of the desserts comp'ed for a birthday.
When presented the bill, I noticed that I was charged for the 9oz filet that I ordered but instead got something of lower quality and price. My boyfriend was super pissed, and told me to tell our server to charge me for what I was given (probably a sirloin, no salt/pepper, extra char lol). I could tell it caught our server off guard since everything seemed fine. She ended up comping the entire steak. Which was cool of her, because even though I do like sirloin nornally, this steak was SO bad.
Overall, service was great, food was terrible. I would not go back here. It was kind of embarrassing since we talked up the place so much. The whole time I was wishing they came to our side of town and had dinner at "our" firebirds (Arrowhead)
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