I have a super short/easy commute and never take road trips, so I didn't meet my mileage check up for over a year. So when I scheduled my check up a couple weeks ago online, I was under the impression that they were still on Sahara. So guess who showed up on time at the old location? And with another bewildered customer right behond her smh
I called the business number and pressed "1" for service and it went directly to voicemail!
I called again and waited for the operator. I had the employee relay the message that I was going to be late because no one notified me that they moved the dealership to Roy Horn Way.
I roll up 15 minutes later than my appointment time (I hate being late, especially if it's someone else's fault) and it became very obvious that the service department had no idea I was coming (I stated my full name and appointment time on the phone call).
I told the service representative that I had to come from the old location and no one told me that they moved.
His answer was the nail in the coffin: "What? You didn't know? We had signs all over the dealership that we were moving for, like a year." I answered, "I haven't had a service with Subaru since October 2016."
So, if this move was such a big deal, do your due diligence and inform your customer scheduling maintenance of your new location over the phone.
They lost themselves a customer today. Soon as my lease is up, I will not use Subaru Las Vegas for future vehicle purchases.