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  • Our experience with You Move Me was very horrible!!! The booking with Meagan was good but during the actual moving, the horror of hiring this company begun. We moved on March 27, 2016, all the info required are communicated with their office way ahead of our scheduled move, the time of the move, our restriction with the use of the elevator, the number of furniture and boxes and our preference with their add-on service, providing coffee. On the moving date, our headache started (2 days of moving 2-bedroom apartment and $2K fee!!!) - 3 movers showed up 1 hour late, no phone call for update. - no coffee, despite our affirmative response when we were asked by their office if we want some. Julian, the lead guy said there was no request (lie!). This is not a big deal, it's just this guy was a liar!! - they took their sweet time moving everything despite the fact that we communicated to them that we only have the elevator for 3 hours!! - one box was dropped, all our glasses are smashed!!!! Yes, FRAGILE means nothing to them!! - one box was missing!!! which includes my wedding gift to my husband-- a watch :( - 4 hours later, majority of the furniture are still in our old unit and the other unit that booked the elevator were already livid as we've taken their scheduled time. We have to arrange another day moving...what an additional waste of time, effort and money!! - The lead guy was so full of excuses, he said my husband have to show him around for 30 minutes! (2nd lie) My husband left 10 minutes after they arrived as he needs to deal with Rogers in our new place. - The lead guy said we have too much boxes... my husband kept track of the number of boxes but he's only off by 10 by what he anticipated and previously advised to their office. I've given one star just because of the next movers assigned to us the following day to move most of our furniture were much better than the first team. They did pretty well, more care was showed towards their work and they move faster!!! But for us, NEVER AGAIN are we going to use this company's services. You've been warned!
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