had another situation in which the AC was not good for the room. The hotel sent up a portable fan for the room, but what gets me is that when they sent a technician he feels the air and is like, "this is cold air. Its fine." Uh, no, its not, thats why we're calling for you. It only took 8 phone calls to finally have someone come check the air, and then say, "you are wrong, and I am right." Great customer service Luxor. Oh and the bathroom knob fell off when trying to turn on the bath. Mind you, this is in the newer tower rooms, not the pyramid.