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| - I used to go to this place often and liked it a lot, but they went way downhill over the years. For starters, they seemed to change their setup around every time I went in and they just kept jamming more chairs in making it less personable. The nail techs and massage therapists that don't have clients will usually sit back in the chairs on their phones. However, the primary reason I stopped is because their price list is a little deceiving. The price list that is up front is only if you pay in cash. If you pay with credit it is another $2. Also, I am not sure if they still do it, but I believe they add a chair massage automatically and that is an extra $3. If you know about it you can tell them you don't want that, but they don't bother to tell you that you have that option. They just come over and start the massage.
With that being said, I was in that neighborhood the other day and went their because it was the most convenient and I was short on time. They were rather rude and like before half the staff was just relaxing in the chairs. I believe my nail tech was new to the location because she had to keep asking where things were. I was getting a gel manicure and I felt that she was putting the polish on thicker instead of doing multiple coats (as I've had done at other places) and she was leaving my hands under the UV lamp for about 3X longer than other places do. Not sure if it was just because it was a less intense UV ray, it was because of the thicker coats, or she just didn't know/care. The manicure itself was not much to talk about. She trimmed my cuticles and filed down my nails before painting them and after painting them she spread some oil on them and put them in the warmers. The listed price on the door for this service was $25 and I never saw a different price list and I don't remember it saying it was the cash only price (sadly I had forgotten about this practice). When I went to pay I had my card in my hand so he automatically added the $2. After I had signed the receipt I remembered the policy and asked if that is why it was more and he said yes. If he had just said something to me it would have been a win-win-win. I would have saved $2, the store would have gotten cash, and I would have given the nail tech an extra $1 in tip.
To add injury to insult, it is a very poorly done polish job. After only 4 days it is badly chipped, where a gel manicure should last close to 2 weeks. I have never had one that lasted less than a week and a half.
On a side note, I also saw them waxing some girls eyebrows right out in front, crammed in a corner between pedicure stations. I am not sure how sanitary this would be and for me as a customer I think I would prefer more privacy. Hopefully their other waxing services take place in a back room.
Bottom line, I won't be returning. When they learn to value the customer over the cash then maybe I will go back.
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