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  • I'm giving 5 stars to the service and sales department and 3 stars to the finance department. I would highly recommend them for a new car purchase. They will fit you in for service even if you don't have an appointment, and you can keep busy getting a chair massage or manicure for a reasonable rate ($15). If you buy your car new there, the first few are on them. They even wash your car for you. I do wish they would vacuum it, too. When/if you go into financing, they heavy pressure you to buy an extended warranty even though you get a very nice three year/30,000K one. They would not take no for an answer. We got a very well respected Asian man who drew out our signing for 3 hours by repeatedly pressing us to get the extended warranty. In order to get out, I finally agreed to it and was going to report it to the BBB, but they redid the paperwork and made it right. Big Two is very responsive to customer needs and takes complaints seriously. I would not hesitate to go back to them, but I would tell the finance guy right off not to offer me an extended warranty or I'm walking. (Note: He offered another 4 years for 7 total and started at $1,800 and came down to $1,200. If you want it, pay no more than $1,200). :)
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