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  • Scary awful. I needed a room by the airport for an early morning flight. I've always had good experiences in the past so I booked a room. The first thing I see when I walk in the door is an angry woman named "Chrystal" (refuses to give a last name) with a look on her face you only see on a bad day at the DMV or on a prison inmate. I think maybe she's having a bad day (or a bad life) so I smile anyway rather than doing what I should have done and headed straight out the door. The angry "Chrystal" just continues to look like she found a turd in her lunchbox. I let angry Crystal know we are Rewards Members thinking this might soften her belligerent glare. No luck. After an agonizing minute of talking with her, I inform her I'm not happy with my interaction with her and ask for her manager. She denies a manager is available and then gives me the card of someone else who works there but is also not available. I later learn the person who's name she gave me is not the real manager at all. So angry Crystal is a liar on top of dedicating herself to creating misery in others through her toxic attitude. Employees like Crystal are no doubt the reason this Marriott has the lowest yelp rating of any Marriott in the State. Whoever does the hiring at this hotel desperately needs basic training. They are asleep at the switch. In short, there's a good reason this Marriott location has an extremely low rating.
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