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  • Called on a Tuesday to verify when our next appointment was scheduled because the grass was getting a bit long and it had already been two weeks since our last service. I was told it was on the schedule for the following Monday. No big deal, we didn't want to receive an HOA warning letter so we went ahead and cut the front yard ourselves. Thursday someone shows up unannounced to service our yard and no one was home or available to unlock our side gate. I called the company to figure out what was going on and the unpleasant man on the phone informed me that my appointment had been changed for my convenience. Pretty hard for me to find any uncommunicated changes 'convenient' especially after he said he thought we were moving and that's why we needed the appointment changed. Sounds like they got their own wires crossed and possibly screwed up another customer's appointment for today, too. He told me they would stop the work and come back on Monday but I'm certainly not going to hold my breath. The work they did over two weeks ago seemed like a good job but I don't think they put any seed down in areas that needed it. Of course, they were very defensive when I asked about that in my initial phone call/inquiry. Two thumbs down for poor customer interaction skills.
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