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  • I am a HUGE Panera loyalist so this review is hard to write. This location (as well as the location in CMC/Levine hospital down the street) apparently are needing some training as well as system updates, maybe? I placed an order online for rapid pick-up. It was set to be ready in 10 minutes. 17 minutes later I arrived and they had no trace of my order. I showed them the confirmation (still up on my phone screen) and was told they'd make it right then and there. Fine. I go to the front, order breakfast for my mom as well, come back 5 minutes later and I'm told "We're out of that soufflĂ©. It'll be about 20 minutes for the next batch." I have to be to work in 20 minutes. Nothing rapid about this here. Then I was told they have a four cheese soufflĂ© so I agree to take that instead, only to have the woman turn around and tell me they don't have that either because they're selling it to someone else. Great. I was offered a breakfast sandwich. If I had wanted a breakfast sandwich, I would have ordered one. The manager agreed to cancel my order and issue a refund. This is the SECOND time I've had an issue with this location. I won't return but I suggest you fix it soon, Panera
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