I hadn't been in a hair salon in many years so my hair was in drastic need of some TLC. My hair is relaxed but has a lot of breakage so I wanted to get a cut to get it healthy again. I was super nervous because the last time I got my hair cut it was bad. Being bald would have been better than the last cut I had. Let me say, from the beginning, Crystal put me at ease. She was thorough, patient, communicative and very personable. Most importantly, she listened! She knew that I was anxious and worked with me cutting little by little until I was comfortable with the length. We probably went through 4 rounds of "Is this cut short enough? No? Ok shorter," before we were done. She had a good attitude through the whole experience and never made me feel rushed. I am in love with the end result and can't believe that the hair I have now is actually mine. I will definitely go see her again and I highly recommend her to anyone needing their hair done.