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  • Last weekend I made an Open Table lunch reservation for a party of 6 at Bink's Scottsdale. I am new to the valley and somewhat unfamiliar with locations. Approximately 45 minutes prior to our reservation I realized that I had inadvertently reserved at the wrong Bink's restaurant - we actually wanted to lunch at Café Bink in Carefree. I immediately canceled our reservation on Open Table and called Café Bink to make a new reservation. While at lunch we received a call from Bink's Scottsdale asking where we were. My husband told the caller we had canceled the reservation. I called Bink's back an hour or so later and spoke to "the General Manager". I explained that I had canceled on Open Table. He was extremely discourteous and told me my credit card would be charged $120 ($20 per person) for a no show. I challenged the charge and he said it was my problem to resolve the issue with Open Table. I told him that he could not charge me the $120 since I had canceled. His response was "it's our policy". As I had canceled the reservation in good faith I'm not sure what policy is being applied to me. I asked "the General Manager" at least 4 times during this unpleasant exchange what his name was and he consistently refused to tell me. I then spent the remainder of that very frustrating afternoon talking to Open Table customer service. Let me add that the representative at Open Table was incredulous that a restaurant would handle a cancellation in this manner. While the Bink's food reviews might be somewhat good I would caution diners about the disobliging customer service and extreme cancellation policies.
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