First step through the door, you're welcomed by delicately selected decor. Ambiance was pleasurable. They have water and teas available. Ashley is awesome! Box, uses hard waxes unlike other places what uses soft waxes. Difference between hard and soft is the hard wax sticks to the hairs and pulls the hairs off. Whereas soft wax, sticks to the hair and the skin and rips everything off, leaving your skin flaming red. Ashley did an amazing job, mind you, I was 10 minutes late...she was able to remove everything off. She's very knowledgeable, and recommends products, but doesn't push sales on you. I'd def be back to see her!