I"ve been with T Mobile since before they were T Mobile actually. My plan is super cheap because of a Loyalty plan that was offered years ago. However I am most pleased with them because of recent assistance.
I desperately needed to change my phone number due to a mentally ill ex that was wreaking havoc in my life. Crazy people, aren't they fun? I called and was told it would cost money, be somewhat of a process. I go IN the store armed with a police report and showed the bevy of unstable texts from said mentally ill person.
Boom.. INSTANT phone number change and BOOM, free. Within minutes I had a new number, none of the normal paperwork crap needed .
Super friendly and helpful. Thanks T Mobile. Peace is back in my life (for the time being!)