Robert is classy and professional and offered me water on my visit, which I thought was a very nice touch. Unfortunately, he did not cut my hair the way I asked him to and the final result was disaster. You can't take a mulligan when it comes to hair so there isn't much I can do but wait for it to grow out. Robert did everything he could on his part to make the situation right and offered me a full refund. For the type of cut that I wanted, it would have been better for me to go to a styling salon instead of a barber shop. If you are looking for a stylish scissor cut I do not recommend this place.